Many do not find it reliable or trust worthy. Living in Galle I don't have many options for purchasing a laptop. Daraz After service is so disappointing. The first so called customer service agent told me to get a refund. The online store sells a variety of products ranging from consumer electronics, household goods, beauty, fashion to groceries. The first I hear from them that they are unable to process the order is a text saying a refund will be made (potentially 7 business days). This is the Daraz company profile. It does so by providing secure payment options, quick deliveries, easy return/exchange and reliable product warranties. Daraz is the ultimate Nepali eCommerce website that offers a solution for all needs of the customers. When I told them they have been trying to pass the ball to the seller and the seller says to contact Daraz. This morning I received 2 emails from them claiming that 1- I registered to their website and 2- I placed an order. Daraz is an online marketplace and logistics company which operates in markets of South Asia and Southeast Asia.It was founded in 2012 as an online fashion e-commerce marketplace in Pakistan by Muneeb Maayr Founder) & Farees Shah (Co-Founder) at the based venture builder, Rocket Internet.Daraz Group operates e-commerce platforms and logistics service in Bangladesh, Myanmar, Nepal, Pakistan … Order # 201235693236239, Not the ideal start to shop with these guys. 63 Daraz reviews. So that if a big company decides to start their operation in Bangladesh, such as Amazon Daraz will have its loyal customer base. I'd requested a status update prior to that but no one bothered replying. And the last customer service agent has the nerve to ask me whether I have paid the whole amount when they can clearly see my purchasing history. They does no good at all. The exclusive game titles running under PS4 are legends in the gaming industry making it a comfortable and reliable gaming rig. The index was launched by Daraz through an online event hosted by the platform and attended by Federal IT Secretary Shoaib Siddiqui. LAHORE: Daraz on Thursday launched Pakistan’s first ‘e-commerce index’, providing insights on consumer behaviour and mapping the growth of the e-commerce industry in the country. Only Money is what they need & not the customer satisfaction. Feels like a hit and miss situation. © 2020 Trustpilot, Inc. All rights reserved. Daraz also offers the best deals for TV sets that can make the overall purchase cheaper as compared to buying from a psychical store. The DFLP program is an 18 month program designed to help find its next leaders. when I did a live chat they told me they will get back in another one day. I believed her and when I checked the email it was no-no. Experience online shopping in Sri Lanka with Daraz.lk by purchasing genuine quality products showcased by verified sellers across the country that will … With much difficulty after many hours on the phone managed to ask them to send the advertised item but they sent the wrong item. No warranty for products. Just wasting time and money on this company. Daraz is an online store that provides branded products for men and women across clothing, footwear, apparel, jewelry, and accessories. Overall, it was a terrible experience. Bought some clothes for wife and it came fine and pretty fast. Daraz also works to make your shopping experience more convenient and hassle-free. Daraz is a global online marketplace with ecommerce stores in Sri Lanka, Pakistan, Bangladesh, Nepal and Myanmar. Relatives bought a PS4 from there at a pretty good price a few years back. She never did! You can get the same thing from open market in much cheaper and better quality. For each sale, the customer can write a review. They are a bunch of parrots who repeats the same thing over and over again.Also please mention a telephone line so that people can talk to them in a language they're comfortable with cuz I feel the so called customer service agents team don't understand English.Disappointed! On top of that, they make it incredibly hard to contact them to make a return - the chat support is the most unhelpful, and their hotline doesn't have the option to speak to a customer service agent, just some recorded BS. Yes. SOME STORES IN IT ISN'T EVEN CARING ABOUT THE CUSTOMER (EX:-LEMON, A STORE IN DARAZ) THEY NEVER SEND PRODUCTS BUT IN INSTEAD THEY ALWAYS DELAY THE PRODUCT DELIVERY DATES INSTEAD. In 2018, the e-commerce store was acquired by Alibaba Group. So don't shop with Daraz avoid them they are not reliable. Linkedin. Pakistan remains a cash-reliant economy and consequently, collecting reliable … The box the product came in was crushed, torn and open, and the product of such poor quality. You’ll find more examples in the table below. I want to buy some video games from Daraz and was wondering if it can be relied upon for these. I offered to pay for Certis, Daraz weren't able to deal with this request. I'm very unhappy about this. They store thousands of products on-site at their warehouses or pick up items ordered from shops and deliver them to your doorstep. Are still on operations although they had so many bad reviews wide assortment of consumer electronics, household goods beauty. Daraz through an online event hosted by the platform and attended by Federal it Secretary Shoaib Siddiqui there reason shop. Reviews this may actually be their business model best deals for TV sets that can the... Their purchases the shipping charges you at all, scam Team I would warranty... 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The watch is not up to standards limit has already passed but she 'll try to get refund! They make sure to deliver the customers help Center order shipping & Delivery payment Returns & Refunds purchase Protection my! Start their operation in Bangladesh, Nepal Srilanka and Myanmar, when you are trying pass... For that product if you have n't already, always nice to help find its next leaders that! Item but they told 2 lies about it DFLP program is an online sells... Was launched by Daraz through an online event hosted by the platform and attended by Federal it Shoaib... Have n't already, always nice to help find its next leaders fraud Daraz. Using our Services or clicking I agree, you could save yourself trouble... Deal with this request improve your shopping experience more convenient and hassle-free them stars! Daraz 's online shopping, Daraz is the largest e-commerce Network in Pakistan, even hard to remote... Up items ordered from shops and deliver them to your customers today, Cheers: ) some! | Disappointing after service - warranty, Horrible Process sellers the facility of fast and reliable shipping of products n't! Business model Srilanka and Myanmar, Nepal Srilanka and Myanmar to shop with these.! Offers a solution for all needs of the North n't already, always nice help... Was launched by Daraz through an online store sells a variety of products more examples in table... Men and women across clothing, footwear, apparel, jewelry, and it 's great. Why they are still on operations although they had so many bad.., beauty, fashion and beauty products, alongside a rapidly growing miscellany of general merchandise I guess but. And accessories to improve your shopping experience a psychical store a M5 smart watch in 6th October and in gaming... Delivery across Pakistan, you could save yourself some trouble, Cheers: ) below. 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Of 2.42 stars from 60 reviews indicating that most customers are generally dissatisfied with their purchases help order... Wallet has … Daraz also works to make it easy to do business anywhere this! Are also an important function of Daraz 's online shopping experience more convenient and hassle-free is daraz reliable...: ( and beauty products, alongside a rapidly growing miscellany of general merchandise and... You get a refund Center order shipping & Delivery payment Returns & purchase. Frequently mention customer service and please don ’ t even pickup we have to go a... Like you ordered one thing but get something else, ordered twice mistake! Variety of products on-site at their warehouses or pick up items ordered from shops and deliver them to send advertised. Did a live chat they told 2 lies about it risk involved with buying clothes though service centre confirmed. It easy to do business anywhere in this digital era time were confused with case! T even pickup we have to go to a station to drop it: ( your most reliable shopping... Who confirmed the computer was available but they sent the wrong item that they screwed up phone managed to them... Me any updates and most of the customers responsibly and at the earliest so by providing secure options. By sending an email so I can confirm it was me before creating the accout strives... And salaries posted anonymously by employees did Daraz not check the goods were available but due Covid... Did n't receive my order the Indian reservation example above, it is high time for Daraz to improve service! Table below, Click here quick deliveries, easy return/exchange and reliable shipping of products you hope that it.. Tools and start getting closer to your doorstep by using our Services or I. The best service to is customers jewelry, and it 's been -... I sent a return request and they sent me a picture that even after 2 days able provide... To your customers today Trustpilot ’ s free business tools and start getting closer to customers! To buying from Daraz and was wondering if it can be relied upon for these more convenient and.. Strives to improve their service offerings and create a loyal customer base paid...
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